FAQ - Frequently asked questions

Does Bermex sell directly from the factory?
Bermex does not sell directly from the factory to consumers. Bermex™ dining room furniture is available at your local furniture retailer. Bermex is represented by 'the best' retailers of the industry all over North America. The partnership that we have with this exclusive group of retailers ensures us that we will be able to deliver our product and thus to provide you with the support and service that will make satisfied customers out of you for years to come.

Does Bermex sell directly from the Web site?
Bermex does not sell directly from the Web site. This site is used as a reference of all the products Bermex™ has to offer you.

Where can I buy Bermex™ products?
Bermex™ products are sold throughout North America. To find a dealer near you, go to the Dealer part of the Web site.

Can I get prices from the Internet?
Bermex does not deal directly with the consumers, therefore, we cannot give out any prices. Should you like to know the prices of our products, please contact your local retailer.

What are the shipping delays?
On average, all of our furniture is delivered within 4 to 6 weeks.

How can I receive wood or fabric samples?
Those items are available upon request only directly from your local retailer.

Can Bermex answer my questions about a specific product or the warranty?
All of the Bermex™ retailers have the ability to inform you adequately on our entire line of products and our warranty. However, should any of your questions remain unanswered, feel free to contact us.

Can I buy some hardware (hinges, handles, etc.) or furniture pieces (legs, drawers, etc.)?
Take a look at our hardware and pieces on the Web site and then refer to your local retailer for a possible purchase.

What happens should a product that I am ordering is discontinued?
We cannot guarantee the continuity of a product or of a style of dining room furniture. We recommend that you verify periodically with your local retailer the availability of our products.

What is the best way to clean my furniture?
We recommend that you use a slightly damp cloth for the daily care of your furniture. Should your furniture need a thorough cleaning, please use a mild soap that will not damage your furniture. No wax nor polish should be used. Though your furniture is protected with the Bermaguard™ coating, we suggest that you use coasters to protect your furniture against heat and dampness.

How can I become a Bermex™ retailer?
Please contact us by email and let us know your intentions. One of our representatives will contact you afterwards.

End to frequently asked questions